A Winning Combination
Greetings. Innovation often means putting things together that don't belong. Or, more …
The Glow of Innovation
Greetings. I know that many of the readers of this blog …
How Strong Are You?
Greetings. If you've ever tried Altoids you know that they are …
The Value of MVPs
Greetings. If you follow sports you likely know that the acronym …
A Failure of Strategy
Greetings. It was definitely a bad week for American business icons …
The Rise and Decline of Twinkies
Greetings. As a child growing up in Northern California I recall …
Keeping Customers Waiting
Greetings. I'm normally a very patient person, but after the latest …
Connecting With Customers
Greetings. Whether you sell your products, services and solutions to businesses, …
The Optimism of a Guarantee
Greetings. If you follow this blog regularly you know that I …
Rethinking Netflix
Greetings. Netflix is in the news today on the heels of …
Loyalty and Business Success
Greetings. I don't shop regularly at Costco even though I have been a …
Being Different and Better
Greetings. Sometimes great companies make big mistakes. It's just the nature …
