Customers for Life
Greetings. Looking to build and maintain great customer relationships? If so, …
Creating a Corporate Newstand
Greetings. I'm often asked to suggest the best things to read …
Genius When It Matters Most
Greetings. Even the best product companies understand that the quality of …
Telling a Story That Matters
Greetings. If you're like most companies in today's challenging economy, you …
The New World of “Swedish” Cars
Greetings. I've been a loyal Saab and Volvo owner for many …
Learning from Other Industries
Greetings. In keeping with a recent theme of casting a wider net in …
Never Needs Ironing
Greetings. On a recent business trip to New York I brought …
Re-Competing
Greetings. If you're a government contractor an essential part of your …
Curling
Greetings. If you're like me and most people watching the Winter …
The “Quiet” Car
Greetings. I'm not sure what possessed me to sit in the …
Is “Sorry” Enough?
Greetings. Saying "I'm sorry" is never easy to do. Especially when …
“Unusual” Business Gurus
Greetings. I'm sometimes asked during presentations and workshops to identify one …
