Category: Customer Experience

Notes From Italy

Greetings.  After a wonderful week in Italy a few additional thoughts …

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What’s in Your Museum?

Greetings. It seems as though every place in Italy has its …

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Understanding Your Market

Greetings.  Business success comes in all shapes and sizes.  The key …

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More Lessons From Summer Camp

Greetings.  It's the last week of July and once again our …

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The Wonder of Burritos

Greetings.  There's always a line at Chipotle when I take our …

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Timing is Everything

Greetings.  I recently heard the following quote–attributed to a Cherokee Chief:  …

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What’s On Your Walls?

Greetings.  Almost every company or organization talks about the importance of …

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Doing More With Less

Greetings.  DOING MORE WITH LESS.  It's the latest mantra as businesses …

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What Is Your Preference?

Greetings. This past week I had the opportunity to hang out …

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When Less Isn’t More

Greetings.  They decided not to tell me that they were changing …

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The Genius of Fairy Tales

Greetings.  Last Friday an estimated two billion people watched the wedding …

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When Great Stuff Isn’t Enough

Greetings.  Just because you have the best products or services doesn't …

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