Category: Customer Experience

The Sincerest Form of Flattery

Greetings.  Charles Caleb Colton, a somewhat obscure English writer and cleric …

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Leaping Ahead

Greetings and Happy Birthday to everyone born on February 29th.  You've …

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Dear Wells Fargo

Greetings.  "Happy" is a very nice word and in recent years …

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The Value of MVPs

Greetings.  If you follow sports you likely know that the acronym …

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Protecting Customers and Employees

Greetings.  Having teenagers has its special rewards.  Wait…I'm trying to think …

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Keeping Customers Waiting

Greetings.  I'm normally a very patient person, but after the latest …

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Connecting With Customers

Greetings.  Whether you sell your products, services and solutions to businesses, …

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Working For Only Tips

Greetings.  Ever imagine that a "free" service could be way more …

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Creating Virtual Products

Greetings.  In recent years most of us have become familiar with …

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Rethinking Netflix

Greetings.  Netflix is in the news today on the heels of …

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Metrics That Matter

Greetings.  We all know that metrics matter when it comes to …

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At Your Service

Greetings.  Earlier in the week I had the opportunity to give …

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