Category: Customer Experience

The End of Manual Labor

Greetings and Happy Valentine’s Day.  I’ve always enjoyed working with my …

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The Magic of “Fast” Food

Greetings.  Who would have ever imagined that one of the world’s …

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Changing the Equation

Greetings.  A fascinating article by Chico Harlan in Sunday’s Washington Post reports on a startling …

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Honoring Everyone

Greetings.  Have you ever noticed that there are special days and …

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What’s in a Tag Line?

Greetings.  I'm in the process of buying my car off of …

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Free Trial

Greetings.  I try to spend a few hours every week simply …

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A Little Too Late

Greetings.  I seem to recall a country music song by Tanya …

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Competing With Yourself

Greetings.  Amid all of the excitement about the new iPhone 5, it …

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On the Road to Exceptional

Greetings and welcome back for Day 3 of my quest to …

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How Well Am I Doing?

Greetings.    We all know that customer support is an important …

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Once in a Blue Moon

Greetings.  It seems fitting that only six days after the death …

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The Capital of Scandinavia?

Greetings.  We've just left Stockholm and returned to the quiet of the …

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