Category: Customer Experience

The Leader’s Role in Innovation

Greetings.  During speeches and seminars I'm often asked what it takes …

Read more

Best Innovations of 2009

Greetings.  Popular Science magazine has just announced its picks for the …

Read more

Greetings from Finland

Greetings.  Do you ever wonder if you have the best business …

Read more

Wrestling With Success

Greetings.  I still have fond memories of the old days of …

Read more

Learning to Love IKEA

Greetings.  It took me a while to understand what they were …

Read more

Finding Your Inner Superhero

Greetings.  Looking for a fun and new way to enhance the …

Read more

The Past and Future of Great Brands

Greetings.  This morning, as I passed by ten or eleven Starbucks …

Read more

Words, Words, Words

Greetings.  It's the start of a new week and a great …

Read more

What, Me Woori?

Greetings.  It's hard not to worry in these uncertain economic times.  Even …

Read more

Selling the Perfect College Experience

Greetings.  Yesterday I wrote about the challenge of competing and thriving …

Read more

Thriving in a “Sea of Sameness”

Greetings.  If you're like most companies and organizations, one of the …

Read more

Beyond Expectations

Greetings.  It's Monday morning, and I'm sure that you've all returned …

Read more