Tag: customers

Keeping It Simple

Greetings.  Last Sunday's New York Times included an engaging interview with Lars …

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When Great Stuff Isn’t Enough

Greetings.  Just because you have the best products or services doesn't …

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Going to Extremes

Greetings.  It's the start of a new week and a great …

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Building Great Relationships

Greetings.  I'm often asked what it takes to build brilliant customer …

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Notes from India

Greetings.  During the past week in India I've seen a million …

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Time to Try Harder

Greetings.  Last week I wrote about differentiation and how an on-line …

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To a New Year of Genius…

Greetings and welcome back to work and life after the holiday …

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Noah-isms: “Change and Unchange is Good”

Greetings.  During lunch at Panera this past weekend our son Noah …

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Where Are You Going?

Greetings.  It's the middle of December and a perfect time to …

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Geography as a Spark

Greetings.  Do you ever wonder why it makes so much sense …

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Remaining Relevant

Greetings.  In a world that often seems dominated by digital media, …

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Big Bank, Small World

Greetings.  This week I had the pleasure of speaking with a …

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