Category: Customer Experience

Rethinking Business Networking

Greetings.  A few weeks ago I was invited to facilitate a …

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The Prophet Motive

Greetings.  Recently I was asked if I would be willing to …

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Journey to the Center of…

Greetings.  On a recent stroll through the neighborhood one evening I …

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Nobody Wants a Rebate

Greetings.  School is now back in session and the ever longer …

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Faster Than Fast

Greetings.  I have some good news and some not-so-good news for …

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Thinking About Travel from a Jail Cell

Greetings.   For the past ten years I have had the privilege …

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Enabling Possibilities

Greetings.  We all know that technology is a great enabler of …

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It’s Not Our Fault

Greetings.  Traveling is a great way to experience good and not-so-good …

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Knowing Your Customers

Greetings.  My latest birthday was earlier this week, but don't feel …

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The Semi-Private Room

Greetings.  If you've ever stayed in a hospital or visited someone …

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Acting Like a Concierge

Greetings.  I was recently interviewed for an article on concierges that …

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Customer Service at Summer Camp

Greetings.  As a matter of full disclosure, I never went to …

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