Category: Customer Experience

Scanned, Searched, Hired?

Greetings.  The excitement over TSA's "enhanced" airport screening techniques seems to …

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Differentiation

Greetings.  I don't spend a lot of time on YouTube even …

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Perfect Form

Greetings.  Even if you happen to be a relatively healthy person, …

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Big Bank, Small World

Greetings.  This week I had the pleasure of speaking with a …

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“Black Friday”

Greetings.  It's the Friday after Thanksgiving Day here in the U.S. …

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Empowering Your Points

Greetings.  If you're like most talented people in business or government …

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Best Innovations of 2010

Greetings.  Popular Science magazine has just announced its picks for the 100 …

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Taking Care of the Details

Greetings.  Mergers are a brilliant idea…if you're not a customer or …

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Politics as Unusual

Greetings.  It's mid-term election day in the U.S. and a chance …

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Disappearing Act

Greetings.  The front page of today's Washington Post included a fascinating story …

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Enlightened Business Summit

Greetings.  On October 25 – 29th a unique and exciting business …

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Green Marines

Greetings.  While more and more companies and organizations are focusing on …

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