Category: Customer Experience

The Sincerest Form of Flattery

Greetings.  Charles Caleb Colton, a somewhat obscure English writer and cleric …

Read more

Leaping Ahead

Greetings and Happy Birthday to everyone born on February 29th.  You've …

Read more

Dear Wells Fargo

Greetings.  "Happy" is a very nice word and in recent years …

Read more

The Value of MVPs

Greetings.  If you follow sports you likely know that the acronym …

Read more

Protecting Customers and Employees

Greetings.  Having teenagers has its special rewards.  Wait…I'm trying to think …

Read more

Keeping Customers Waiting

Greetings.  I'm normally a very patient person, but after the latest …

Read more

Connecting With Customers

Greetings.  Whether you sell your products, services and solutions to businesses, …

Read more

Working For Only Tips

Greetings.  Ever imagine that a "free" service could be way more …

Read more

Creating Virtual Products

Greetings.  In recent years most of us have become familiar with …

Read more

Rethinking Netflix

Greetings.  Netflix is in the news today on the heels of …

Read more

Metrics That Matter

Greetings.  We all know that metrics matter when it comes to …

Read more

At Your Service

Greetings.  Earlier in the week I had the opportunity to give …

Read more