Category: Customer Experience

The Power of Games

Greetings. King Digital Entertainment, creator of the wildly popular game “Candy …

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Employees and Customers

Greetings. Many of you know that I’m a big fan of …

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Encouraging New Connections

Greetings. In Brazil, a country that is filled with great potential, …

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Dreams and Innovation

Greetings. If you happened to read the New York Times last …

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Scary Possibilities

Greetings. It’s Halloween…a day and night of costumes, scary decorations, candy, …

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The Magic of Personalization

Greetings. On a recent visit to the local grocery store here …

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Reinventing Waiting

Greetings from Sweden where innovation is almost everywhere. Today I’d like to …

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The Power of the Unexpected

Greetings. We often think about libraries as very quiet places for …

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Apologizing to Customers

Greetings. None of us like to say we’re “sorry.” Sorry we …

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Learning From The Worst

Greetings. While many of us were enjoying college basketball’s Final Four …

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The Value of Youth

Greetings.  Here’s an interesting idea from the worlds of municipal government, politics, …

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www.alangregerman.com

Greetings.  Just a quick note to let you know that this …

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