The Value of MVPs
Greetings. If you follow sports you likely know that the acronym …
Protecting Customers and Employees
Greetings. Having teenagers has its special rewards. Wait…I'm trying to think …
A Failure of Strategy
Greetings. It was definitely a bad week for American business icons …
Words to Live and Innovate By
Greetings. Today is Martin Luther King Jr. Day here in the …
The Rise and Decline of Twinkies
Greetings. As a child growing up in Northern California I recall …
The Wisdom of Gift Cards
Greetings. This holiday season it was hard to avoid the amazing …
To a New Year of Innovation
Greetings and Happy New Year! It's the start of a new …
Finding Time to Get Distracted
Greetings. The week between Christmas and New Year's is always a …
A World Without Managers
Greetings. Many companies I work with express a clear desire to …
Keeping Customers Waiting
Greetings. I'm normally a very patient person, but after the latest …
Connecting With Customers
Greetings. Whether you sell your products, services and solutions to businesses, …
