Blog

Steve Jobs

Greetings.  I've written a few times about the genius of Apple–a genius driven in large part by the vision of Steve Jobs.  His passing yesterday was cause for sadness among all of us who have ever benefitted from his remarkable ability to imagine...

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Of Mice and Men

Greetings.  It is time once again for the latest Nobel Prizes to be awarded and a chance to celebrate the innovators in many fields who are pushing the bounds of human knowledge.  It's also a great time to think about the power of collaboration as...

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Learning From Einstein

Greetings.  We should all take heart in the recent suggestion that Einstein might have been wrong.  Not about everything, but about his assertion that nothing in the universe travels faster than light.  It's an assertion that has been at the core...

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The Optimism of a Guarantee

Greetings.  If you follow this blog regularly you know that I love guarantees and the companies and organizations that offer them.  Real guarantees.  The kind that show an honest commitment to stand behind the products, services and solutions we...

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“Moving the Rock”

Greetings.  "Back-to-School Night" at Westland Middle School provided a great opportunity to think about learning, asking questions, problem solving, critical thinking, being prepared, collaborating and being totally engaged–all...

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Rethinking Netflix

Greetings.  Netflix is in the news today on the heels of a major price increase, a dramatic decision to break the company into two businesses, a rapid decline in its stock price and an amusingly self-serving, cover your butt 'apology' and marketing...

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Loyalty and Business Success

Greetings.  I don't shop regularly at Costco even though I have been a member for many years.  Maybe it's because I have a real aversion to buying in bulk for our family of five.  Or maybe it's because I haven't always...

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Being Different and Better

Greetings.  Sometimes great companies make big mistakes.  It's just the nature of business.  And sometimes those mistakes are based on the best available insight and thinking.  But other times those missteps point out that even the biggest...

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Metrics That Matter

Greetings.  We all know that metrics matter when it comes to business success. In fact, metrics are essential to making strategy meaningful, and vital to operations, customer service, sales and innovation.  But we have to make sure to choose the right ones...

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The First Day of School

Greetings.  It's the end of August and most school systems across the U.S. and the rest of the world have already begun their new year.  It's a time of great hope and anticipation as students of all ages meet new teachers, take on new subjects,...

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