Tag: customer service

Taking Care of the Details

Greetings.  Mergers are a brilliant idea…if you're not a customer or …

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Politics as Unusual

Greetings.  It's mid-term election day in the U.S. and a chance …

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It’s Not Our Fault

Greetings.  Traveling is a great way to experience good and not-so-good …

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Customer Service at Summer Camp

Greetings.  As a matter of full disclosure, I never went to …

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Service and Financial Performance

Greetings.  After a weekend of swim meets, kids' soccer games, and …

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Dear Home Depot

Greetings.  This is going to sound strange, but I actually had …

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Genius When It Matters Most

Greetings.  Even the best product companies understand that the quality of …

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Learning from Other Industries

Greetings.  In keeping with a recent theme of casting a wider net in …

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Wrestling With Success

Greetings.  I still have fond memories of the old days of …

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Learning to Love IKEA

Greetings.  It took me a while to understand what they were …

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What, Me Woori?

Greetings.  It's hard not to worry in these uncertain economic times.  Even …

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You Are What You Read

Greetings.  If you're like most people in the workplace, you read …

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