Tag: customer service

What’s in a Tag Line?

Greetings.  I'm in the process of buying my car off of …

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How Well Am I Doing?

Greetings.    We all know that customer support is an important …

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Mobile Lives

Greetings.  For a country of nine million people, Sweden is very …

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When On Time Isn’t Enough

Greetings.  The Swedish National Railway–known as SJ–is a model of on-time …

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Where Everybody Knows Your Name

Greetings.  Many of you will recall the theme song for the …

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At Your Service

Greetings.  Earlier in the week I had the opportunity to give …

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Notes From Italy

Greetings.  After a wonderful week in Italy a few additional thoughts …

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More Lessons From Summer Camp

Greetings.  It's the last week of July and once again our …

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A World of Customer Service Ideas

Greetings.  Many thanks to all of you who participated in my …

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Verizon Webinar Series

Greetings.  I'm often asked if I give any "public" presentations on …

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Inventing Poor Service

Greetings.  I can only assume that the folks at Best Buy, the …

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Doing the Opposite

Greetings.  On a recent drive, our daughter Carly and I were …

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