Go Big or Go Home!
Greetings. One of our son Noah's favorite phrases is "Go big …
Once in a Blue Moon
Greetings. It seems fitting that only six days after the death …
Getting Beyond Stereotypes
Greetings. Let me start this post with the following joke: What …
More Lessons From Summer Camp
Greetings. It's the last week of July and once again our …
A World of Customer Service Ideas
Greetings. Many thanks to all of you who participated in my …
Verizon Webinar Series
Greetings. I'm often asked if I give any "public" presentations on …
The Power of Passion
Greetings. I have to admit that I'm a big fan of …
Just as Good
Greetings. All of us in business today face the challenge of …
Disappearing Act
Greetings. The front page of today's Washington Post included a fascinating story …
It’s Not Our Fault
Greetings. Traveling is a great way to experience good and not-so-good …
Customer Service at Summer Camp
Greetings. As a matter of full disclosure, I never went to …
Service and Financial Performance
Greetings. After a weekend of swim meets, kids' soccer games, and …
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