Training That Matters
Greetings. In our uncertain economy it seems that many companies are …
Acting Like a Concierge
Greetings. I was recently interviewed for an article on concierges that …
Independence Day
Greetings. It's the 4th of July or Independence Day in the …
Customer Service at Summer Camp
Greetings. As a matter of full disclosure, I never went to …
Curiosity is the Essential First Step
Greetings. Not long ago as I was wandering through the “Self-Help” …
Innovation on a Stick
Greetings. It's the start of the weekend and a fun time …
Rethinking Your Business Model
Greetings. The world of business and business models is changing very …
Royal Treatment
Greetings. For many of us who live in countries without royalty, …
Turning Ideas on Their Side
Greetings. Looking for a very easy way to spark fresh thinking …
Celebrating “Youth”
Greetings. Today is "Youth Day" in South Africa, a holiday that …
Accentuating the Negative
Greetings. I don't watch a lot of television–except for sports, the …
The Burden of Expertise
Greetings. In my consulting on strategy, innovation, and building remarkable customer …
