Category: Customer Experience

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Curiosity – Vital to Businesses of All Sizes

Greetings. Last Thursday I had the pleasure of giving a relatively …

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To a New Year Filled With Success

Greetings. While it is hard to believe that 2017 is already …

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Awesome, Scary, or Something in Between

Greetings. Giant thanks to my dear friend (and wonderful consultant) Becky …

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Saved by a Drone

Greetings. Most of us have a slightly skewed image of drones. Until …

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The Snowball Effect

Greetings. Many of us were either shocked or amused a few …

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How Amazing is That?

Greetings. On a recent visit to a veterinarian’s office a bright red …

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A Surprising Lesson From Apple

Greetings. Apple is in the news again with two new iPhones …

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Getting “Out of the Box”

Greetings. While I am keen on the importance of strangers in …

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The Truth About Creativity

Greetings. As many of you know, I spend a lot of time …

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The Power of Technology

Greetings. We all know that technology has the power to change …

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Finding Insight in a Box of Matzah

Greetings. For most of us in business today, selling our products …

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Re-Imagining College

Greetings. After a week of college visits with our middle daughter …

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