How Well Am I Doing?
Greetings. We all know that customer support is an important …
Once in a Blue Moon
Greetings. It seems fitting that only six days after the death …
The Capital of Scandinavia?
Greetings. We've just left Stockholm and returned to the quiet of the …
The Joy of Kilometers
Greetings. In the interest of full disclosure I must admit that …
Mobile Lives
Greetings. For a country of nine million people, Sweden is very …
When On Time Isn’t Enough
Greetings. The Swedish National Railway–known as SJ–is a model of on-time …
Creating a Meaningful Impression
Greetings. Shortly after arriving in Sweden we attended a fantastic concert …
Taking an Hour to Innovate
Greetings. It's the start of another week and another chance take …
Learning from Other Industries
Greetings. I often write about the simple and sensible power of …
Getting Beyond Stereotypes
Greetings. Let me start this post with the following joke: What …
You’ve Been Upgraded
Greetings. It seems like all of us have been conditioned to …
Tilting Toward Europe
Greetings. In the past few weeks Europe has been the focus …
