Category: Compelling Value

Service and Financial Performance

Greetings.  After a weekend of swim meets, kids' soccer games, and …

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The Brilliance of the World Cup

Greetings.  In a few days the world's most remarkable sporting event …

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How Boring is Your Job?

Greetings.  On a recent bike ride in Carroll County, Maryland, we …

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Are You Serving “Healthy” Stuff?

Greetings.  If you've ever read the side panel of a box …

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Reinventing the Book Experience

Greetings.  This week's American Bookseller's Association "Expo" in New York City …

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Taking Your Company’s Census

Greetings.  The 2010 U.S. Census is underway and with it the …

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The Real Value of Cheap Seats

Greetings.  Last week our friends at JetBlue held a one-day seat …

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Sticking to the Customer

Greetings.  There you are in the middle of a large chain …

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Unlocking Our Own Cells

Greetings.  If you are a regular reader of this blog, you …

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Dear Home Depot

Greetings.  This is going to sound strange, but I actually had …

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The Challenge of Follicles

Greetings.  It's important to have great products, services, and solutions.  And, …

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“Worst Company in America”

Greetings.  The votes have been cast, and the 2010 "Worst Company …

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