Greetings. If I were to ask you to list some of your least favorite people on the planet, you might include tow truck operators…especially if you had recently been on the wrong end of their services. And you'd likely cite the one or more...
Greetings. "Buy One Get One Free" or "BOGO" is a popular marketing idea for many products and services. Buy one box of cereal and get a second free. Buy one can of tennis balls and get another at no additional cost....
Greetings. It's the start of another week and another chance take a fresh look at your business and the opportunities to improve your performance and deliver even greater value to your customers. If only you could find time given all the meetings,...
Greetings. I often write about the simple and sensible power of learning from other industries. It can be a wonderful way to innovate, deliver compelling value and improve your top- and bottom-line results. And here's a delicious example to...
Greetings. It has been six days without power and air conditioning at home and the office and we're really beginning to sweat. Six days in which the temperature has ranged from 98 to 104 degrees. And all because of a freak storm with a...
Greetings. Let me start this post with the following joke: What did the Black guy, the Latino guy and the Asian guy all have in common? Believe it or not, they all liked cantaloupe. Probably not what you expected. Because all of us have been...
Greetings. I've finally decided to GWTP (get with the program). After all, I am keenly aware that YOLO (you only live once) and while I prefer meeting friends, colleagues and customers F2F (face to face) I realize that texting is...
Greetings. It seems like all of us have been conditioned to expect an upgrade. To a bigger hotel room, a larger rental car, a better table at our favorite restaurant, more legroom or a business class seat on an airplane and even a more important job when we are...
Greetings. In the past few weeks Europe has been the focus of lots of attention. First, there is the economic situation–also known as a "crisis"–that underscores the continent's vital role in the stability of the fragile global...
Greetings. Many of us grew up watching Mister Rogers' Neighborhood at a time when television was a lot simpler and more positive. And while Fred Rogers died in 2003, the program and his ideas and guidance for children live on. And now...
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