Greetings. We all know that customer support is an important business function. The simple capability to respond to customers in a timely and effective way in order to meet their needs and address their problems often determines their loyalty and...
Greetings. It seems fitting that only six days after the death of Neil Armstrong we should have a "blue moon." This is a somewhat rare occasion when the moon becomes kinda sorta not exactly blue. In fact, the idea of a blue moon really...
Greetings. Even today the very thought of sending a person to the moon seems somewhat amazing–a bold idea that became a reality forty-three years ago when an awe-struck Neil Armstrong stepped foot on the dusty, imperfect surface of our closest friend in...
Greetings. As we head back to Washington, here a few more observations about Sweden… Swedes love coffee—very strong coffee. And they have a remarkable ability to drink great quantities of coffee at all hours of the day and night and still...
Greetings. We've just left Stockholm and returned to the quiet of the west coast of Sweden for four more days of visiting family and friends along with a bit of hiking, kayaking, fishing and exploring. Not a bad way to finish the summer before...
Greetings. In the interest of full disclosure I must admit that I love kilometers. Absolutely adore them. The simple yet elegant measure of distance used by a large percentage of the world's people. 1K. 1,000 meters. A...
Greetings. For a country of nine million people, Sweden is very entrepreneurial and tech savvy–especially when it comes to computers, the internet and mobility. In fact, the internet and smart phones are so ubiquitous here that one wonders how life ever...
Greetings. The Swedish National Railway–known as SJ–is a model of on-time performance. From our house in a small village of Vassviken on the west coast we can drive 20 kilometers to a train station in the village of Dingle (900 residents) to...
Greetings. Shortly after arriving in Sweden we attended a fantastic concert in a beautiful old church in the city of Lysekil. The performance brought together two very talented singers and songwriters for an evening of traditional Swedish music, jazz and...
Greetings. We've just arrived in Sweden for our annual pilgrimage to the land of Vikings, Nobel Prizes, marinated fish, universal healthcare and blond people. On the way here we changed planes in Frankfurt–a large and busy airport...
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