Product of the Year
Greetings. I'm often thinking about new products, services and solutions, and …
Fast When It Matters
Greetings. Speed matters. As customers we want things quickly or even …
Go Ahead–Waste My Time!
Greetings. On a recent call to our bank's customer service department …
A World of Ideas and Possibilities
Greetings. I woke up this morning thinking about the world we …
Noah-isms: “Nothing’s Perfect”
Greetings. Drives to Saturday morning soccer games are often a source …
Asking the Right Questions
Greetings. Today is the day for my annual physical exam. And …
Dis-Oriented
Greetings. Even in our challenging economy, companies and organizations are bringing …
Invisible Fences
Greetings. Ever wonder about invisible fences? Those marvels of science and …
The Ideal Customer Experience
Greetings. It's the start of a new work week–unless you've been …
Comfortable Shoes
Greetings. I'm regularly asked how to unlock genius and innovation, and …
Betting the Ranch, Again
Greetings. For awhile, the thought of bailing out General Motors sparked …
The Power of a Guarantee
Greetings. If you've read Surrounded by Geniuses, you know that I …
