Competing With Yourself
Greetings. Amid all of the excitement about the new iPhone 5, it …
Go Big or Go Home!
Greetings. One of our son Noah's favorite phrases is "Go big …
On the Road to Exceptional
Greetings and welcome back for Day 3 of my quest to …
How Well Am I Doing?
Greetings. We all know that customer support is an important …
Once in a Blue Moon
Greetings. It seems fitting that only six days after the death …
The Power of Imagination
Greetings. Even today the very thought of sending a person to …
Notes from Sweden
Greetings. As we head back to Washington, here a few more …
The Capital of Scandinavia?
Greetings. We've just left Stockholm and returned to the quiet of the …
The Joy of Kilometers
Greetings. In the interest of full disclosure I must admit that …
Mobile Lives
Greetings. For a country of nine million people, Sweden is very …
When On Time Isn’t Enough
Greetings. The Swedish National Railway–known as SJ–is a model of on-time …
