by Alan | May 31, 2010 | Big Ideas, Unlocking Genius
Greetings. It's Memorial Day in the U.S. and an important time to pay honor to all the men and women throughout our history who have given their lives in order to protect the freedom we hold dear. This is especially true today as our nation and our...
by Alan | May 28, 2010 | Just for Fun
Greetings. I spend a lot of time thinking and writing about the importance of curiosity and the value of wandering around with our eyes wide open. It's a great way to spark our individual and collective thinking as we discover ideas, insights, and...
by Alan | May 27, 2010 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales
Greetings. This week's American Bookseller's Association "Expo" in New York City showed an industry in the midst of a major transition. Changes in the nature of books and bookstores, along with changes in technology and what constitutes...
by Alan | May 23, 2010 | Big Ideas, Customer Experience, Just for Fun
Greetings. Growing up in the San Francisco Bay Area my favorite radio station had an unusual and amazingly "accurate" approach to the weather. At the same time every hour a roving reporter would stop someone on the street and ask them to tell...
by Alan | May 20, 2010 | Big Ideas, Compelling Value, Engaging Employees, Unlocking Genius
Greetings. The 2010 U.S. Census is underway and with it the chance to take stock of the more than 300 million people living in the United States. Hopefully you've filled out your form already (if you happen to live here) and also stopped for a moment...
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