by Alan | Apr 10, 2013 | Are We Idiots?, Compelling Value, Customer Experience, Just for Fun, Uncategorized
Greetings. While many of us were enjoying college basketball’s Final Four championship, the readers at Consumerist were holding their own “final four” of sorts to determine the worst company in America. And for the second year in a row, the winner is...
by Alan | Mar 5, 2013 | Big Ideas, Uncategorized, Unlocking Genius
Greetings. On a walk through downtown Chicago yesterday afternoon I happened upon a building that was originally built for the London Guarantee Accident Company in 1923. It’s kind of an odd name if you take it literally…an insurance company that could...
by Alan | Feb 19, 2013 | Compelling Value, Customer Experience, Engaging Employees, Uncategorized, Unlocking Genius
Greetings. Just a quick note to let you know that this blog has a brand new look, a brand new address, and a continuing commitment to bring you a fresh perspective on the real keys to innovation, unlocking genius, and delivering remarkable experiences to customers...
by Alan | Feb 14, 2013 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales, Uncategorized
Greetings and Happy Valentine’s Day. I’ve always enjoyed working with my hands. There’s just something energizing about repairing an appliance or a bicycle, planting a tree that I’m probably allergic to, preparing a remarkable and innovative...
by Alan | Feb 8, 2013 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales, Uncategorized, Unlocking Genius
Greetings. Who would have ever imagined that one of the world’s most renowned and “high-end” hotel companies would decide to offer its guests fast food? Not fast food like McDonald’s, Burger King, KFC, or Taco Bell, but “fast”...
by Alan | Feb 4, 2013 | Big Ideas, Engaging Employees, Uncategorized, Unlocking Genius
Greetings. Today would have been Rosa Parks’ 100th birthday and it offers an opportunity to think about not only her courage in the face of bigotry and narrow-mindedness, but the keys to creating a world in which we value the contributions of everyone. In...
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