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Employees and Customers

by Alan | Feb 14, 2014 | Compelling Value, Customer Experience, Engaging Employees, Unlocking Genius

Greetings. Many of you know that I’m a big fan of the Container Store, a company that has built a remarkable business and a powerful brand by helping all of us to be better organized. It’s a company with thoughtful and energized employees, attractive...

The Gift of Pete Seeger

by Alan | Jan 30, 2014 | Big Ideas, Compelling Value, Engaging Employees, Unlocking Genius

Greetings. Pete Seeger was an American original. Truly American and truly original. A man whose music and life struck at the heart of what has made our country remarkable and struck at the gaps that keep us from reaching our full potential. His passing leaves a void,...

The Gift of Laughter

by Alan | Dec 17, 2013 | Big Ideas, Engaging Employees, Just for Fun, Unlocking Genius

Greetings. The Navajo have a remarkable way of welcoming a new child into life. By holding a “First Laugh Ceremony.” According to Navajo tradition, a baby is considered to be part of two worlds…the world of the holy people and the world of the earth...

With Thanks

by Alan | Nov 27, 2013 | Big Ideas, Compelling Value, Engaging Employees, Just for Fun, Unlocking Genius

Greetings from Maryland where fall has once again brought its beautiful colors, crisp clear nights, a bit of rain, and a moment to reflect on a world filled with great challenges and even greater possibilities. At a time when our customers are expecting us to deliver...

Connecting With Strangers

by Alan | Nov 6, 2013 | Big Ideas, Books, Compelling Value, Engaging Employees, Just for Fun, Unlocking Genius

Greetings. Many of you have asked if you can listen to some of the ideas in “The Necessity of Strangers” and I’m glad to share this brand new and downloadable podcast from Vistage, one of the world’s leading organizations of CEOs and business...

The Genius of Nap Time

by Alan | Sep 4, 2013 | Are We Idiots?, Big Ideas, Engaging Employees, Just for Fun, Unlocking Genius

Greetings. When we were kids, nap time was an essential part of life and every school day. A chance to take a break, rest our minds and bodies, recharge our spirits, and keep the demons away. A time to journey far from the task at hand, if only for a matter of...
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