by Alan | Oct 22, 2012 | Are We Idiots?, Big Ideas, Compelling Value, Just for Fun, Unlocking Genius
Greetings. We live in a world filled with disclaimers. A world of little fine print in which very few things are as awesome as they initially appear to be. That's why companies like outdoor outfitter L. L. Bean, cookware maker Le Creuset,...
by Alan | Sep 7, 2012 | Are We Idiots?, Compelling Value, Customer Experience, Just for Fun
Greetings and welcome back for Day 3 of my quest to have phone service restored at our office. But don't worry, through the wonders of technology we have had our office phone line forwarded to our cell phones–so we are definitely reachable even if...
by Alan | Sep 5, 2012 | Are We Idiots?, Compelling Value, Customer Experience, Just for Fun
Greetings. We all know that customer support is an important business function. The simple capability to respond to customers in a timely and effective way in order to meet their needs and address their problems often determines their loyalty and...
by Alan | Jul 27, 2012 | Are We Idiots?, Engaging Employees, Just for Fun
Greetings. We've just arrived in Sweden for our annual pilgrimage to the land of Vikings, Nobel Prizes, marinated fish, universal healthcare and blond people. On the way here we changed planes in Frankfurt–a large and busy airport...
by Alan | Jul 23, 2012 | Are We Idiots?, Big Ideas, Just for Fun, Unlocking Genius
Greetings. If I were to ask you to list some of your least favorite people on the planet, you might include tow truck operators…especially if you had recently been on the wrong end of their services. And you'd likely cite the one or more...
by Alan | Jul 5, 2012 | Are We Idiots?, Just for Fun, Marketing and Sales
Greetings. It has been six days without power and air conditioning at home and the office and we're really beginning to sweat. Six days in which the temperature has ranged from 98 to 104 degrees. And all because of a freak storm with a...
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