Greetings.  Just a quick note to let you know that this blog has a brand new look, a brand new address, and a continuing commitment to bring you a fresh perspective on the real keys to innovation, unlocking genius, and delivering remarkable experiences to customers and employees.

If you already subscribe and receive the blog through your favorite feed, you’ll find the new design by going to:

And you’ll also find a link to download our new eBook on customer service.

Let me know what you think of the “new” blog and, as always, please don’t hesitate to share your insights and ideas for possible topics to cover.  And please don’t hesitate to share the blog with friends, colleagues, relatives, neighbors, and even total and partial strangers who might enjoy it.