by Alan | Apr 30, 2012 | Big Ideas, Engaging Employees, Unlocking Genius
Greetings. Susan Cain's insightful new book Quiet: The Power of Introverts is an important reminder that people and innovation come in all shapes, sizes and personalities. Just because we live in a somewhat "extroverted" society that seems...
by Alan | Apr 26, 2012 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales
Greetings. If you enjoy hiking, climbing, backpacking, kayaking, bicycling and camping you're probably familiar with REI–the largest consumer cooperative in the U.S. and a business that is passionate about its customers and employees. It's...
by Alan | Apr 23, 2012 | Big Ideas, Compelling Value, Just for Fun, Marketing and Sales, Unlocking Genius
Greetings. Innovation often means putting things together that don't belong. Or, more accurately, that didn't belong until someone decided that it made sense to put them together. In fact, the most successful businesses and...
by Alan | Apr 19, 2012 | Are We Idiots?, Big Ideas, Compelling Value, Customer Experience
Greetings. Many of you will recall the theme song for the very popular TV show "Cheers"–a classic comedy from the 1980's about a group of friends who hang out at a Boston tavern. The title of the song (and the essential theme of the...
by Alan | Apr 16, 2012 | Big Ideas, Engaging Employees, Just for Fun, Unlocking Genius
Greetings. Our middle daughter Carly, who is currently in the ninth grade, has a new favorite joke that she loves to tell to family and friends. It goes like this: There were two muffins in the oven. The first one turns to the other and says...
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