Improving Our Focus

Greetings.  Having a clear focus is essential to innovation, creating remarkable customer experiences and assuring business success.  In fact, the more focused we are on the results we hope to achieve the more likely we are to push the envelope in a way...

The Glow of Innovation

Greetings.  I know that many of the readers of this blog are particularly keen on innovation and the keys to unlocking greater value for those we have the privilege to serve.  Given this, I always try to cast a wide net in the search for ideas, insights...