by Alan | Sep 12, 2011 | Compelling Value, Marketing and Sales
Greetings. Sometimes great companies make big mistakes. It's just the nature of business. And sometimes those mistakes are based on the best available insight and thinking. But other times those missteps point out that even the biggest...
by Alan | Sep 6, 2011 | Big Ideas, Compelling Value, Customer Experience, Just for Fun
Greetings. We all know that metrics matter when it comes to business success. In fact, metrics are essential to making strategy meaningful, and vital to operations, customer service, sales and innovation. But we have to make sure to choose the right ones...
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