by Alan | Sep 30, 2011 | Big Ideas, Compelling Value, Unlocking Genius
Greetings. We should all take heart in the recent suggestion that Einstein might have been wrong. Not about everything, but about his assertion that nothing in the universe travels faster than light. It's an assertion that has been at the core...
by Alan | Sep 26, 2011 | Big Ideas, Compelling Value, Just for Fun, Marketing and Sales
Greetings. If you follow this blog regularly you know that I love guarantees and the companies and organizations that offer them. Real guarantees. The kind that show an honest commitment to stand behind the products, services and solutions we...
by Alan | Sep 21, 2011 | Big Ideas, Compelling Value, Engaging Employees, Unlocking Genius
Greetings. "Back-to-School Night" at Westland Middle School provided a great opportunity to think about learning, asking questions, problem solving, critical thinking, being prepared, collaborating and being totally engaged–all...
by Alan | Sep 19, 2011 | Are We Idiots?, Compelling Value, Customer Experience, Marketing and Sales
Greetings. Netflix is in the news today on the heels of a major price increase, a dramatic decision to break the company into two businesses, a rapid decline in its stock price and an amusingly self-serving, cover your butt 'apology' and marketing...
by Alan | Sep 14, 2011 | Compelling Value, Engaging Employees, Marketing and Sales
Greetings. I don't shop regularly at Costco even though I have been a member for many years. Maybe it's because I have a real aversion to buying in bulk for our family of five. Or maybe it's because I haven't always...
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