by Alan | Jun 26, 2011 | Big Ideas, Compelling Value, Just for Fun, Unlocking Genius
Greetings. Thursday's post generated a lot of interest, with subscribers sharing their thoughts on things that were left out of the list of "gadgets that changed the world." Here are some of my favorites from all of your emails: velcro; the...
by Alan | Jun 23, 2011 | Big Ideas, Compelling Value, Just for Fun, Unlocking Genius
Greetings. The new issue of Popular Mechanics, presents a fascinating look at "101 Gadgets That Changed the World." Defining gadgets as "something you could hold in your hands, mechanic or electronic, and a mass-produced personal...
by Alan | Jun 20, 2011 | Big Ideas, Customer Experience, Engaging Employees, Marketing and Sales
Greetings. I recently heard the following quote–attributed to a Cherokee Chief: "The success of a rain dance depends a lot on timing." And it started me thinking about the importance of timing in everything we do in business. The...
by Alan | Jun 16, 2011 | Big Ideas, Compelling Value, Customer Experience, Just for Fun
Greetings. Almost every company or organization talks about the importance of customers. Of becoming more "customer-centric." Of listening to the "voice of the customer." Of "partnering with customers" to...
by Alan | Jun 13, 2011 | Big Ideas, Compelling Value, Customer Experience, Unlocking Genius
Greetings. DOING MORE WITH LESS. It's the latest mantra as businesses and organizations in almost every industry try to figure out how to deliver greater value at less cost, with fewer people, fewer resources, fewer harmful ingredients, and in...
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