Greetings.  I'm often asked if I give any "public" presentations on innovation and creating remarkable customer experiences.  These two topics are at the heart of this blog and ones that I spend a lot of time working on with our customers here at VENTURE WORKS.  But I don't find many opportunities to offer programs that are open to everyone.  So I'm delighted to let you know that I will be offering two hour-long "public" webinars during the next three weeks on innovation and delivering compelling value to customers as part of the Verizon Small Business webinar series.  The first one, titled "Innovation: Unlocking the Genius in Yourself and Your Business," is this Thursday, April 14th, at 2:00 p.m.  The second one, on "Customer Service: Winning in Your Market by Creating the Most Compelling Customer Experience," will be on Wednesday, April 27th, at 2:00 p.m.  They're part of Verizon's efforts to provide practical guidance to small and medium-sized businesses on topics that will help them to grow and prosper, and I look forward to the opportunity to participate share some of my latest ideas.  

If you're available and interested in one or both of these free programs, you can click the link above or the photo below to register.  And if you're not able to attend, both programs will be archived on the same website and available to listen to at a more convenient time.

Verizon small business

Cheers for now!