by Alan | Apr 28, 2011 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales
Greetings. Just because you have the best products or services doesn't mean that you'll be successful in business over the long term. This point came to mind in the past few weeks when a critically-acclaimed local restaurant closed it's...
by Alan | Apr 26, 2011 | Big Ideas, Compelling Value, Customer Experience, Unlocking Genius
Greetings. Many thanks to all of you who participated in my recent webinar on innovation sponsored by the Verizon Small Business Center. If you couldn't make the session but would like to listen at a more convenient time, simply click HERE and...
by Alan | Apr 25, 2011 | Big Ideas, Compelling Value, Engaging Employees, Just for Fun, Unlocking Genius
Greetings. It's the start of a new week and a great time to take a fresh look at the important opportunities and challenges facing your company or organization. A chance to think about the new products, services, and solutions that would create...
by Alan | Apr 19, 2011 | Big Ideas, Compelling Value, Customer Experience
Greetings. I'm often asked what it takes to build brilliant customer relationships given that technology and the ways that we interact with customers have changed so dramatically over the past few years. And while the web, social media, and our...
by Alan | Apr 13, 2011 | Compelling Value, Customer Experience, Unlocking Genius
Greetings. I'm often asked if I give any "public" presentations on innovation and creating remarkable customer experiences. These two topics are at the heart of this blog and ones that I spend a lot of time working on with our customers...
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