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When Great Stuff Isn’t Enough

by Alan | Apr 28, 2011 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales

Greetings.  Just because you have the best products or services doesn't mean that you'll be successful in business over the long term.  This point came to mind in the past few weeks when a critically-acclaimed local restaurant closed it's...

A World of Customer Service Ideas

by Alan | Apr 26, 2011 | Big Ideas, Compelling Value, Customer Experience, Unlocking Genius

Greetings.  Many thanks to all of you who participated in my recent webinar on innovation sponsored by the Verizon Small Business Center.  If you couldn't make the session but would like to listen at a more convenient time, simply click HERE and...

Going to Extremes

by Alan | Apr 25, 2011 | Big Ideas, Compelling Value, Engaging Employees, Just for Fun, Unlocking Genius

Greetings.  It's the start of a new week and a great time to take a fresh look at the important opportunities and challenges facing your company or organization.  A chance to think about the new products, services, and solutions that would create...

Building Great Relationships

by Alan | Apr 19, 2011 | Big Ideas, Compelling Value, Customer Experience

Greetings.  I'm often asked what it takes to build brilliant customer relationships given that technology and the ways that we interact with customers have changed so dramatically over the past few years.  And while the web, social media, and our...

Verizon Webinar Series

by Alan | Apr 13, 2011 | Compelling Value, Customer Experience, Unlocking Genius

Greetings.  I'm often asked if I give any "public" presentations on innovation and creating remarkable customer experiences.  These two topics are at the heart of this blog and ones that I spend a lot of time working on with our customers...
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