by Alan | Aug 31, 2010 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales
Greetings. I have some good news and some not-so-good news for traditional newspapers. All because we finally decided to test our ability to live without one for awhile. Yes, a few months ago we found the courage to cancel our subscription to the...
by Alan | Aug 29, 2010 | Big Ideas, Engaging Employees, Unlocking Genius
Greetings. I'm back in the office after four weeks on the road and, as our buddy Dorothy noted in The Wizard of Oz, "there's no place like home." Because "home" is the place where we are most comfortable and confident....
by Alan | Aug 25, 2010 | Big Ideas, Compelling Value, Engaging Employees, Just for Fun, Unlocking Genius
Greetings. Have you ever had a song stuck in your head? So stuck that you keep singing it even when you're trying not to? A song with a very catchy tune or catchy lyrics that just seem to wedge themselves into the singing part of your...
by Alan | Aug 23, 2010 | Big Ideas, Compelling Value, Just for Fun, Unlocking Genius
Greetings. We're just about to head back to Washington after a wonderful visit to Sweden, and it seems like a great time to reiterate one of the essential ideas of this blog. The simple notion that there is genius all around us and that the real key...
by Alan | Aug 18, 2010 | Big Ideas, Compelling Value, Customer Experience, Just for Fun, Marketing and Sales
Greetings. For the past ten years I have had the privilege of working with some of the world's leading hospitality companies which has given me the opportunity to stay in some remarkable places. Hotels in amazing locations with grand...
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