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It’s Not Our Fault

by Alan | Jul 28, 2010 | Are We Idiots?, Customer Experience, Marketing and Sales

Greetings.  Traveling is a great way to experience good and not-so-good customer service.  So it seems fitting that our trip to Sweden would begin with some exciting lessons.  The excitement began when we arrived at Dulles Airport to check in for our...

The Necessity of Travel

by Alan | Jul 26, 2010 | Big Ideas, Compelling Value, Engaging Employees, Just for Fun, Unlocking Genius

Greetings.  In the next few weeks many of us will be taking trips.  To see friends and relatives, explore new and familiar destinations, go to the beach, or simply to take a break from the routines of work and our everyday lives.  And in the process,...

Knowing Your Customers

by Alan | Jul 22, 2010 | Big Ideas, Compelling Value, Customer Experience, Marketing and Sales, Unlocking Genius

Greetings.  My latest birthday was earlier this week, but don't feel bad even if you happened to forget this important occasion.  I'll find a way to cope.  And, we'll still be friends.  In fact, the older I get the less time I spend...

A Little Something Extra

by Alan | Jul 19, 2010 | Big Ideas, Compelling Value, Just for Fun, Unlocking Genius

Greetings.  Ever wondered if you and your company or organization could learn something about business success from folks in medieval times?  If so, you're spot on, because a simple notion from the 12th century makes a lot of sense in today's...

The Semi-Private Room

by Alan | Jul 13, 2010 | Are We Idiots?, Big Ideas, Customer Experience, Just for Fun, Marketing and Sales

Greetings.  If you've ever stayed in a hospital or visited someone there, you know that patients (a.k.a., "customers") stay in one of two different types of rooms.  The first type is a "private" room, given this name because it is...
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