Turning Ideas on Their Side

Greetings.  Looking for a very easy way to spark fresh thinking about a pressing problem or a new business opportunity?  If so, you might want to take a moment to stand your challenge on its head or at least on its side.  And to get you warmed up,...

The Burden of Expertise

Greetings.  In my consulting on strategy, innovation, and building remarkable customer experiences, I have the privilege of working with many top technology companies and organizations.  Companies and organizations filled with highly-trained engineers,...