by Alan | Apr 29, 2010 | Big Ideas, Compelling Value, Marketing and Sales
Greetings. It's important to have great products, services, and solutions. And, to be passionate about the value that your offerings provide to customers. But it's even more important to offer the right solution in meeting customer needs....
by Alan | Apr 27, 2010 | Are We Idiots?, Compelling Value, Customer Experience, Just for Fun
Greetings. The votes have been cast, and the 2010 "Worst Company in America" is Comcast according to Consumers Union. The decision was announced during a press conference yesterday, and came as no surprise to most Comcast customers and industry...
by Alan | Apr 25, 2010 | Big Ideas, Unlocking Genius
Greetings. It's the 40th anniversary of Earth Day and a great time to think about all of the challenges and opportunities facing this remarkable planet we all share. Challenges that will require our strong commitment to rethinking the way we use and protect...
by Alan | Apr 22, 2010 | Compelling Value, Customer Experience, Marketing and Sales, Unlocking Genius
Greetings. Looking to build and maintain great customer relationships? If so, you're not alone. Because it's a question I hear all the time from leading product, solution, and service companies that recognize just how important the...
by Alan | Apr 20, 2010 | Big Ideas, Books, Engaging Employees, Just for Fun, Unlocking Genius
Greetings. If you've ever read my first book Lessons from the Sandbox, you know that I believe we can all learn a great deal from children about how to build more innovative, energized, and resilient companies and organizations. Simply by...
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