Greetings. Looking for a fun and new way to enhance the customer experience or improve overall business performance? If so, then try becoming a superhero. You know, the folks with amazing powers who always seem to save the day just in the nick of time. The awesome characters featured in best-selling books, comics, and movies with superhuman strength, x-ray vision, unbelievable stamina, and flexibility that would humble Olympic gymnasts and Chinese acrobats. The ones who can shoot webs, climb vertical surfaces, anticipate danger before it happens, fly "faster than a speeding bullet," and stop the bad guys dead in their tracks. Sure we'd love to be like them, if only we looked better in skin tight spandex clothing.
Well now is your chance. And all it takes is a bit of curiosity and a willingness to get "out-of-the-box," or at least the "mere mortal" box with the geniuses you work with! Simply start with an important challenge or opportunity that really matters to your organization and those you serve. Then stretch your thinking to create a superhero with the necessary powers to make remarkable things happen. Now, figure out how you can collectively make those powers come to life. Three simple steps that will quickly generate much better solutions. And if you would like more guidance, check out the chapter on Spiderman in Surrounded by Geniuses.
We all have the ability to be more powerful than we ever imagined. Are you and your colleagues up for the challenge?
Cheers and have a totally-super day!