Go Ahead–Waste My Time!

Greetings.  On a recent call to our bank's customer service department I was excited to have the opportunity to talk with their automated representative.  She began by saying a very business-like "Welcome" and then proceeded to ask me a set...

Asking the Right Questions

Greetings.  Today is the day for my annual physical exam.  And because I have a good health insurance policy, I'll be able to go to the doctor of my choice, have the tests she thinks I need and get a thorough review of the current state of my health...