by Alan | Sep 30, 2009 | Compelling Value, Customer Experience
Greetings. On a recent call to our bank's customer service department I was excited to have the opportunity to talk with their automated representative. She began by saying a very business-like "Welcome" and then proceeded to ask me a set...
by Alan | Sep 29, 2009 | Big Ideas, Compelling Value, Customer Experience, Engaging Employees, Unlocking Genius
Greetings. I woke up this morning thinking about the world we share. Not the crazy, crowded and conflicted planet filled with so many problems and challenges. Though that world certainly warrants our collective attention and genius. But the...
by Alan | Sep 25, 2009 | Big Ideas, Noah-isms, Unlocking Genius
Greetings. Drives to Saturday morning soccer games are often a source of great inspiration. Powered by a keen sense of wonder and possibilities, not to mention a chocolate-glazed donut overwhelmed by sprinkles, there is no limit to the insight that a...
by Alan | Sep 24, 2009 | Big Ideas, Compelling Value
Greetings. Today is the day for my annual physical exam. And because I have a good health insurance policy, I'll be able to go to the doctor of my choice, have the tests she thinks I need and get a thorough review of the current state of my health...
by Alan | Sep 23, 2009 | Big Ideas, Compelling Value, Engaging Employees, Unlocking Genius
Greetings. Even in our challenging economy, companies and organizations are bringing on new staff and hoping they'll be able to make a difference as quickly as possible. But all too often they begin these new and important relationships with an old...
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